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find2843
I was on the MagicBus trip that broke down in Hinton and left passengers stranded for about six hours. The issue wasn’t the rock strike; things happen, but the handling afterwards. Communication was minimal, there was no clear plan, and passengers were left to manage on their own late at night. We didn’t get back to Edmonton until nearly 3 a.m. What disappointed me most was the follow?up. Instead of acknowledging the customer experience, most of the communication focused on explaining why they w
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