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It is not my first year using the service of this company !!!!! But this year they are not capable of doing what they got paid for as the snow came a little too early for them. E-mails are not answered. On the phone they are busy and try to hang up. When you go over - the job will be done tomorrow - but it will not.
January 20 we had a major blizzard. Bo-Pelouse came once at 3 pm and did the very bottom of the driveway. Cars were on the street by 5.30. They never came back. Supposed to work until 8 pm. Cleared snow by hand. No service. Sent email. Instead of getting back to me, owner comes to my house and starts taking pictures of my license plates. I caught him. He told me that. That is a threat. No service, takes my money and then comes to my house to threaten me and my family. STAY AWAY!!!
First snowfall of the year and no Bo Pelouse! Tried to call them, but their answering machine was full. Wonder why!! Guess what, Marc just hung up on me and cancelled my contract. Beware! He then posted that I had sent a threatening email? This is threatening??”Been a customer for probably 5 years or more, but if this is what’s to come, will definitely shop around next year.” Great customer service!!!
Excellent service. Snow cleared quickly after snowfall. Offer the option to call you to let you know when they will doing a final pass.
I had been a customer for a number of years but their excellent service deteriorated until last year,when I had no service at all. When I called the office, the receptionist hung up,when I called again,she was rude and angry.I was told that I had acted rudely by swearing at the receptionist when I never had done this;it is not in my nature.Given the numerous reports of similar behaviors from other customers,the company may want to take a close look at their staff to avoid losing more clients.
Superb, reliable and efficient snow removal! I am extremely pleased with the Autotel service, advising clients that a tractor will pass by. Cleaning of snow is frequent and thorough. Highly recommended!!!!
What happened to this company this year? Last year they were great & this year deplorable. Neighbours using other snow removal companies are getting great service while I sit here snowed in. All day! We've now given up on them & shovel it ourselves. Money down the toilet. I'm not a happy customer.
Slow service this winter to their Dorval clients. They used to be very good but now either have too many clients or too few snow ploughs. Next year will go with someone else.
Very unprofessional company. Dissatisfied with service . Owner is arrogant and never returns calls. Was a customer of Bo pelouse for years but switched after horrible treatment . I will definitely inform all my neighbors to never pay them in advance and to switch companies . They are only good at taking your money
Avoid this snow removal company! After 2 years of mediocre service from this company, I had a very unfortunate experience. Days after offering me a deal if I brought in a new customer, I called back to confirm and they told me the deal was off, that they had made a mistake. This is extremely poor customer service, and I would advise anyone reading this to avoid Bo Pelouse.
I had a very negative experience with them last spring.
