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Outstanding customer service. Thank you Jackie (store manager) for handling our stationary bike concern so promptly, courteously, and professionally. Much appreciated!
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Their customer service is amazing! They wowd me. I called the store yesterday and couldnt get thru on the automated system. Resigned myself to having to go into the store to get an answer to my question. This morning I get a call from the store. They saw they missed a call from me and wanted to know how they could help! Seriously, who does that these days? When I told him how impressed I was, he said that they are always looking to improve the customers experience. Well done. You have created
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Came to this store from out of town with a coolant issue. They were really busy but took the time to ask me what was wrong and offered for me to bring my car in to have a look at it but couldn't guarantee they could fix it right away. In a couple of hours they had fixed the problem and very reasonably as well. FANTASTIC customer service at this location.
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The store owner is a fantastic example of someone who understands customer service at the highest level. Could not have been happier with his resolution to an issue with a purchase. Both of my kids got an insight into how an individual can make what might have been a negative experience into a very positive one. Kudos!
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This is the only GT location I have shopped at and I've been going there weekly since the grand opening, about 20 years ago. Staff and management are courtesy not just to me but overhearing conversations within the store they care about their customers. Many staff know you on a first name basis. A good selection throughout the store and the grocery section is impressive including fresh fruit, vegetables, ground beef, and pork. If a member of store #150 reads this, thank you for all you do.
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