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The ladies at the Smiths falls location were very friendly and courteous. They were willing to help and explained everything to me. I would definitely go here again for a rental.
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I visit Ottawa once a year and always rent from enterprise in nepean. They are always help full and polite.
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The longest wait I've had at this location was 10 minutes. It was lunchtime on a Friday, and five customers walked in, while the phones were ringing.
They quickly adjusted and got everyone out of there and they were all friendly about it. This is by far my favourite car rental company, because I actually feel valued as a customer.
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I am in the Canadian Armed Forces (outside the province) and visit Richmond, ON two to three times per year to spend my leave with my parents. I have rented solely from this company since my parents moved here from Niagara Falls. They have always had a vehicle available, picked me up and dropped me off at my parents home each trip, a lot of times without a reservation. I will continue to utilize there service when I come and refer anyone I know that requires a rental car or other vehicle. 2PPCLI
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