Regarding the installation of my new Napoleon Knightsbridge stove January 25th 2019.Having been in the service industry for over 30 years I know how important customer service truely is.The installation team (Gary & John) certainly tick off all the boxes in the customer service area,timely,professional,proficient & cleanliness.It was a pleasure doing business with Fire or Ice Bobcaygeon. J.P. Crystal LakeLire plus
We had Fire or Ice install a fire place a few years ago, and were very pleased with everything. We just had Fire or ice install a Napolean ductless A/C, and again were very pleased with the product, workmanship. Thank-you making us happy.Lire plus
We are extremely satisfied with our new wood stove and are happily enjoying the warmth it adds to our home. Very professional and friendly service from start to finish with this company.
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Hi Michele, I just wanted to take a minute to thank you for all of your help and kind advice.
I had no idea how much wood I was wasting due to improper burning practices. Since following your advice I have reduced my wood consumption by one-third. (A miracle considering the long, cold winter we have been having)!
You obviously have vast knowledge of your products and services and a sincere desire to ensure the needs of your customers! I would definitely feel comfortable in recommending you and The Original Flame to any of my family and friends without reservation. With most sincere thanks! Krista OuelletteLire plus
We had an opportunity to visit the show room for the first time and were quite well serviced. I believe Steve was our first contact, well we were so impressed we got our fire place serviced and a BARBQUE GAS was also purchased. The bbq was assembled, delivered the gas line hooked up. I would say this business understands service.
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