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I recognized Tarjan (T.J) from a previous location in North Van. His comprehensive knowledge and dedication to customer service was recognized by Mr. Lubes upper management team and he was asked if he could oversee the Langley location. T.J delivers. He’s thorough and his attention to detail is next level. This person is the back bone of a well trained, full service Mr. Lube.
I hope Mr.Lube Inc. recognizes that this is their future regional manager.
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I thought I'd write a plug for these guys. I too am one of those picky retentive guys who loves my truck, has put thousands into it and trusts no one with it. These guys I will go to however.
Years ago I had a car I was taking to "something" Lube. I had a few bad experiences with them but overlooked them as it was the free oil change after the fifth one I wanted. Until they tried to sell me an oil plug for $20 that they had wrecked. I had gone to them every 5000K for approx 320,000kms. They had been using a pipe wrench on the nut instead of the proper socket wrench. I told the manager I had quite a long history with them and I wasnt paying for a part they stripped. He was content to tell me that it just happens. I said i'm not coming here anymore.
Thats when i went to Great Canadian by Walnut Grove. They actually told me the plug was in bad shape too and asked if I was wanting it replaced. I asked how much. The response was are you going to come back here? I said sure. They said ok, we will throw it in for free! Imagine that a first timer and giving me the plug. I have been loyal to them now for thousands of kms... all for a $20 plug. This location will not upsell you additives you do not need etc. The owner I have chatted with several times and commented on his staff professionalism and giving me what my car needs not selling me stuff I dont need. Thats what keeps me coming back.
I just bought a new 383 stroker for my lifted truck and run amsoil in it now. Who else am I going to trust with an engine I just paid $7000 for? These guys of course!
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They were so kind as to help replenish the windshield wiper fluid in my car after closing hours! So kind, considerate and helpful. Truly recommend this store to anyone looking for great service!
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