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I work in customer service, so I understand that things don't always go as planned. It is how an establishment deals with their mistakes that really shows how good they are , in my humble opinion.
We go to Swiss Chalet all the time, the food is always hot and delicious and up to the Swiss Chalet Standard, the service is usually pretty good, quick for sure and the restaurant smells good and is clean.
We often order take out from this location, and we have had a few problems, orders not being filled correctly, no gravy for the poutine, little things like that. One time we ordered and they called back 30 minutes later to tell us there was a snow storm and the delivery person went home!
Needless to say I complained. I got a personal response from the Manager appologizing for our bad experience and comping us for two 1/4 chicken dinners! WOW, I thought that was just great. I get that mistakes are made, but I have never had anyone take responsibility and compensate me so quickly and politely! Since then we have ordered a few times and we haven't had anymore problems.
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Our server, Megan, was so great! She made us feel so welcome and comfortable. Food was great, but she made our meal. She explained all the covid procedures and was smiling and laughing behind her mask the whole time. That has gotta be tough on all the staff. So appreciated!
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Poutine près de Orillia Airfield Orillia ON à Orillia, ON (252 Résultat(s))
447 Elizabeth St, Guelph ON N1E 6C2
Restaurant gastronomique, Fusion, Continentale, Menu sans allergènes, Permis d'alcool
2.3 km
2.4 km
42 Carden St, Guelph ON N1H 3A2
possibilité de livraison, possibilité d'emporter
2.3 km
$$
5.9 km
6.0 km
13.1 km
9.4 km
$$
4.2 km
Venez déguster un délicieux repas chez Dairy Queen. L'accès est aisé par vélo. Venez découvrir ce voisinage entraînant connu pour sa vie nocturne et ses nombreux parcs.