We dropped by the new Fraser Furniture store in Abbotsford for their clearance sale. We were very impressed with our experience. Russ was welcoming and knowledgeable. We look forward to a return visit after the Grand Opening.Lire plus
Excellent experience all around. This order was done entirely over the phone (a shout out to Carla K at Richmond La Z Boy for her very professional and friendly help with the ordering and delivery). I had previously ordered a Lancer recliner over 20 years ago from this store, and it had lasted all this time, but was starting to show its age. I ordered a new Lancer, and am absolutely happy with the mew chair. While maybe pricier than bargain basement chairs, the quality and comfort can't be beat.Lire plus
I purchased a chair from lazy boy in Langley. The chair is beautiful and the sales associate joy Zhao couldn’t have been any better. She was very kind and knowledgeable. No pressure at all. Lire plus
Jyoti at customer service helped me with setting up delivery and she also explained everything about the warranty credit in detail
Would love to come back againLire plus
We just purchased three couches at the Langley Ashley store. Our salesperson was very knowledgeable and helpful. There was no high pressure sales tactics. The store is organized and neat. Appears well run. Lire plus
Fabulous , professional, incredibly helpful and warm....As an interior decorator I deal with many, many companies and have loved my shopping experience and suggestions from furnitureland.
I would recommend them over and over again to anyone
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I have been frequenting this store for a number of years and love the ever changing variety of goods they carry. I like that they use where possible suppliers and supplies that are local or from other parts of Canada. I have a sofa from them which is perfect. I have a chair I purchased from them and they covered for me. Excellent work in matching the upholstery design, making extra cushions. Currently I have on order bookcases and a desk - all will be made locally.
Vancouver. Customer
Lire plus
Rob is personable and he’s clearly great at what he does. Loved all of the pieces. My sister bought a desk of reclaimed wood. Not only was it more attractive than ones we saw in a mid century modern style elsewhere online, but it was much more reasonably priced! Lire plus
We are pleased with the service, with one exception: when we exchanged our initial purchase for an upgrade, we didn’t think we should have to pay both a pickup charge and a fee for the second deliveryLire plus
Very organized store and had an awesome experience with my purchase yesterday.. Amit is an experienced and knowledgeable sales person who is very detailed in his work and it helped us to take a good decision.. highly recommended..Lire plus
When I moved back to Vancouver I decided that my fresh start should include new furniture. I spent a LOT of time looking around different stores. Most of the places I went I found the staff were pushy (which is not my style) and followed me around the store but when I went into Scan Design the sales staff were fabulous. Not pushy at all, they didn't stalk me while I was looking around, but yet they were easy to find when I did need some help.
I'm so happy with the furniture that I ended up purchasing. But what I especially love is how patient the staff were with me (I must have made 4 trips back and forth between the store and my townhouse, measuring furniture to make sure it would fit my place). Even better was the fact that the furniture was delivered by probably the most polite delivery-crew I've encountered in my life (and I've moved a lot of times). My delivery was scheduled to be between 10 AM - and Noon, and they were actually there at 9:45.
The day before my furniture was to be delivered, I got a phone call to say that my dining room chairs weren't going to be included but before I could freak out and say "where are my guests going to sit for Christmas dinner" he said "we have 8 replacement chairs for you, I'm sorry that they aren't the colour you ordered. You can keep these chairs until yours arrive. When your chairs come in we'll pick up the loaners and drop off the ones you ordered." I wasn't sure what to expect, but I was so pleasantly surprised to discover that the loaner chairs were the same style that I ordered, they were just the wrong colour. And, they weren't old or used chairs, they were actually new chairs. I didn't have to pay for the loaners or the extra delivery fee. I'm still impressed by the service I received.
If I ever move into a bigger house and need more furniture, I'll definitely be back to Scan Designs.Lire plus
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