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After submitting my first review which was not great, I had a very frank discussion with Shawn Stack, who not once discounted my feelings. This discussion had reinstated my confidence in continuing our business relationship with them. Shawn was very honest and sincere in helping us through our catastrophic financial disaster. Unfortunately the proposal did not work for us, which resulted in our filing for bankruptcy. I wouldn't want anyone else looking after our affairs in this high stress time
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I receive excellent service from the employees at ARN's. There is a caveat. I receive excellent service once I get the attention of an employee. I have been there three times and each time I stand around waiting for help and have to go aggressively ask for assistance. People walk by and say hi but don't ask if I need help. I don't want to bother those that are busy or helping other people so I let them say hi and keep walking. Besides that, impeccable service!
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I recently purchased a treadmill and elliptical from beyond the Basics. They were friendly, knowledgeable and helped me design my room to maximize the rooms potential. Thanks guys, best guys to deal with ever!
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Our furnace mysteriously stopped working recently. It took some time to get to the bottom of the problem, but DR Heat & Air Ltd was relentless. Brand new replacement parts turned out to be faulty right from the box, further masking the problem, but they didn't give up. And when it came time to settle the bill, they wouldn't even charge us for most of their time because they felt they should have solved the problem sooner. That's integrity. I know where we'll buy our next furnace.
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