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Great people at Macdonald's. I had to get advice on post-surgical equipment for my father and they were fantastic.
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I have been to other telescope stores that lack attention, service, and give a bad feeling as if they are more bothered.
I was looking for an upgrade and went into Vancouver Telescope for the first time. These people are absolutely fantastic, very knowledgeable, helpful, and returned the very next day. I am very happy with the owner's personal attention, and the staff. I will no longer go to any other store for an upgrade or accessories. I am happy with my purchase and look forward to my new telescope! Shame on the other store who made me feel like I was bothering them. This is a real store with real service and support! Highly recommend going there! A.C.
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I am very impressed. Professional, well-informed and helpful staff who go out of their way to make sure that you get what you need.
It's good to know that there is delivery available if I need it, but the personal contact is always pleasant. Highly recommended.
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I just picked up my first ever carbon frame road bike from BSP in North Vancouver. Not only am I wonderfully impressed with the bike (a Trek Domane) but I am ridiculously impressed by the quality of the customer care I received from the moment I walked in the door.
The techie that took care of me the most (Simon) was warm, encouraging, supportive, very knowledgable - and relentlessly asked questions to make sure we found the right bike for me. From the earliest visits - right through to test riding the shortlisted models, I could not have asked for better client care.
On buying a computer and some other bits and bobs, James (store manager) was again, utterly obsessive about making sure I got the kit that was best suited for the type of riding I was planning to do. With the help I received from the other fellows in the store, I can give five big, yellow, shiny stars to BSP in North Van. If I could, I'd give them six - and I would say I am typically a very fussy customer.
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