Regarding the installation of my new Napoleon Knightsbridge stove January 25th 2019.Having been in the service industry for over 30 years I know how important customer service truely is.The installation team (Gary & John) certainly tick off all the boxes in the customer service area,timely,professional,proficient & cleanliness.It was a pleasure doing business with Fire or Ice Bobcaygeon. J.P. Crystal LakeLire plus
We had a very good repair call from Phil. It was a difficult repair, but Phil was extremely patient working methodically to get to the blower. Once it was removed, not an easy process, he had a new replacement on hand and installed. No need for a second call. Phil added some new embers and our fireplace looks and is working better than ever! Highly recommend. Thank you again Phil. Lire plus
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