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The owners at Toy Terminal are so helpful and so nice. I was looking for a shopping cart which they did not have but they gladly ordered it for me and It came the following weekend. I shop at toy terminal weekly and I will always stop here first before any other toy shop.
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I called yesterday checking to see if there was an item in the store before making the trip to the store and before I could finish my explanation I was rudely cut off twice. I called a third time and was able to get help from someone who sounded more mature. The first two employees sounded younger. I did complain to the third person who was more courteous and customer friendly. However, my instore experience was great.
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Because the store is overloaded with merchandise it's challenging to know where, what you need is. I usually I find an employee or especially the manager who seems to know where everything is, and she is VERY willing to help. Terry.
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