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I ordered a costume sectional with a couple changes made to there base model. I was told that it would take 2-4 week to compete no problem. After 4 weeks I contacted the company only to learn my fabric was on back order and it would be another week. Well this went on for 4 weeks not once was I contacted. The day it was to be delivered all set and ready said the sales man I recieved no call and no sectional. When I followed up I was told they did not order enough fabric and could not finish to sectional. So I offered to pick new fabric in stock, this option was not once offered btw. Finally 2 week later my sofa was done and coming. The delivery was scheduled for before 3pm, it arrived at dinner 6:30pm and the delivery man said I was nice, was staring at me and asked for a hug after giving me a long an awkward hand shake. After looking over the sectional there were several defect making me believe that they had no idea what they were doing. The arm rest was supposed to be square but instead had rounded arm, ok not the end of the world but the arm ended half way the width of the sectional leaving a dead space that was not finished being stitched! The cushions fabric was wrinkled and the stitching did not line up.. The sales man said they could remake or refund. As my 2 kids and I were really sick I agreed to a remake. I called a week later to get an eta to learn the warehouse decided not to do the remake as there to busy, and no one decided to tell me! I was told I could have money off and my pillows that never came in the first place with the Oder, well I'm still waiting. 3 months later! I just want this sofa out of my house and my money back. These ppl have no idea what there doing. And are never in the office. The last time I was in the show room the was a family there that were really a grey about a delivery never showing up and no one calling after 2 months if back and fourth. Guess I should have left then :(
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i recently bought this sofa from high class furniture store and i'm really happy with my purchase. i love the beige color, it's neutral and matches my decor perfectly. the cushions are soft and the back support is just right. i appreciate the quality of the materials used, it feels durable and well-made. the staff at the store were friendly and helpful, they made the whole buying process smooth and easy. overall, i'm very satisfied with my new sofa and would definitely recommend high class.
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Lits près de Colgan ON (1906 Résultat(s))
3437 Derry Rd E, Mississauga ON L4T 1A8
Matelas orthopédique
