I couldn’t be more happy with the customer service and the above and beyond commitment that cobra has for it customers. I bought a new Traeger Ironwood 650 and after the first use had the paint pealed. After telling the staff at cobra what had happened, they immediately followed up with Traeger, and called me back the same day to assure me that I could pick up a new grill without issue. Thank you again for the great service and prompt response to my issues. Highly recommend them!!!Lire plus
After searching for the perfect fireplace for our home for 8 years, we'd narrowed the choice to two manufacturers. Classic Fireplace was not only a dealer for both, but had both in stock. Their helpful staff made the final decision easy.
The work crew arrived when promised, and were courteous, clean, and professional the entire time. Working on our 140 year old house has always been a challenge, but the crew from Classic Fireplace handled every obstacle with knowledge and expertise, providing a finished product that has exceeded EVERY expectation we had, while keeping us informed of their progress and the steps that they were taking throughout the job.
I will not hesitate to recommend Classic Fireplace to anyone I know, not only for the first-rate selection that they offer, but more importantly for the professionalism of their staff, and the quality of their workmanship - it is so refreshing to hire people who take pride in their work, and the finished product is testament to this.Lire plus
Regarding the installation of my new Napoleon Knightsbridge stove January 25th 2019.Having been in the service industry for over 30 years I know how important customer service truely is.The installation team (Gary & John) certainly tick off all the boxes in the customer service area,timely,professional,proficient & cleanliness.It was a pleasure doing business with Fire or Ice Bobcaygeon. J.P. Crystal LakeLire plus
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