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Every time I go to this location the employees are helpful, attentive and understanding. Ever go into a Home Depot and the employees are impossible to find or try to run away when they see you coming towards them? Yeah, that never happens here. It’s like they actually care that the repairs I make to my house or the products that I get are actually the ones I need and are the right ones for the job. Crazy concept, isn’t it?
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Today April 4 2019 I went to the Orillia Home Depot to get replacement tiles for flooring I purchased approximately 4-5 years ago to find out that the Allure brand was not available in store or on the Internet. I was sent to the flooring department and sat down with Lawrence a part-time employee who went above and beyond to help me. After over an hour of him searching and making phones calls he did it. His patience and professionalism went above and beyond. Thank you Lawrence
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Staff was great. Manager helped us with flooring and when there were no samples of the one I wanted, she opened a new box and gave me a plank to take home! Only complaint:aisles have too much stuff in them so manoeuvring carts around is hard and noise is way too high level, mostly staff doing shelves yelling to each other.
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