The store owner is a fantastic example of someone who understands customer service at the highest level. Could not have been happier with his resolution to an issue with a purchase. Both of my kids got an insight into how an individual can make what might have been a negative experience into a very positive one. Kudos!Lire plus
Bought a gazebo last fall. Had to wait to get curtains. They still have the gazebo with a sign "curtains not available". Spoke to Sue in seasonal and she went the extra mile to make sure I left a happy customer. Sue called this morning, my curtains had arrive. Picked them up and installed this afternoon. Thanks to Sue's efforts we will continue to shop at Rona.Lire plus
Brought in my Dewalt drill as a auger was stuck in the chuck. I was looking at replacing it but more importantly i needed it for work I was doing at our church. Less than 10 mins later they handed me the drill and the auger- BOTH IN GREAT SHAPE AND NO CHARGE! The repair guy I didn't get his name but I so appreciate your kindness! I'll be back to buy new if this one dies. Lire plus
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