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I work in customer service, so I understand that things don't always go as planned. It is how an establishment deals with their mistakes that really shows how good they are , in my humble opinion.
We go to Swiss Chalet all the time, the food is always hot and delicious and up to the Swiss Chalet Standard, the service is usually pretty good, quick for sure and the restaurant smells good and is clean.
We often order take out from this location, and we have had a few problems, orders not being filled correctly, no gravy for the poutine, little things like that. One time we ordered and they called back 30 minutes later to tell us there was a snow storm and the delivery person went home!
Needless to say I complained. I got a personal response from the Manager appologizing for our bad experience and comping us for two 1/4 chicken dinners! WOW, I thought that was just great. I get that mistakes are made, but I have never had anyone take responsibility and compensate me so quickly and politely! Since then we have ordered a few times and we haven't had anymore problems.
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If I could give a million stars I would!
Major Renovation… Zero headaches!!!
For the past year we have been planning and implementing a nearly 3000 sqft. addition to our existing home. From the very start Gerry Kuchma Mechanical was there to guide us. Their knowledge, workmanship and personal service was A+++. Over the installation period we met nearly each member of the Gerry Kuchma Mechanical team. Each one was professional, knowledge, and courteous. They truly became part of the family.
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HashCod-Inc près de Ariss ON (168162 Résultat(s))
With over 70 years of experience, we are a family owned Residential, Commercial and Industrial HVAC contractor.
213-5420 Highway 6 North, Guelph ON N1H 6J2