Customer service on both the sales and service side were beyond expectations. The staff were knowledgeable and prompt with answers to the questions I had on purchasing a new vehicle and the service required. Dan was very informative about the vehicle I was purchasing and supportive throughout the process. The service side was exceptional as well. I've dealt with Remy in the past and all my service needs were met on time and if not a rental car was made available for any delays. Overall fantasticLire plus
Excellent service! We had a check engine light come on as we came back into Canada, traveling home from Florida. An after hours call to Downtown Mercedes had us connected within a couple of hours to Clive Cheung, a service advisor at Downtown Mercedes in Toronto. He brought us in the next morning without an appointment and saw to it that our vehicle was serviced promptly. We had it back the next day, after my Toronto meeting, and we were able to continue our travels without delay.Lire plus
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