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Excellent customer service!! I received amazing service from the first day of purchase to the very end of the transaction. My purchase was exactly what I expected and more, the best part is the business is family owned and you feel like family by the end of the purchase. My experience was exceptional and I recommend this store to anyone in search of beautiful jewelry.
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Part 1
This small, privately owned, establishment just off the DVP on Sheppard Ave was by far one of the most memorable places I have had the pleasure to do business with. The moment I set foot in here, I wasn't hounded by a salesman. I was instead greeted with an open-minded individual, offered me a cold beverage and asked that I take a few moments to review their extensive showroom.
The fascinating thing about this showroom is that the rings were not behind a glass box, they were in the open for us to actually experience, try on, and compare multiple styles of rings. There was so many options, I had to bring my fiance along to help pick a ring that was unique to her desires.
Once we had a design in mind, we were brought into an office with a consultant who gave us a full one-on-one session teaching us everything there is to know when picking out the most appropriate diamond for the ring and hand size. Cut, Clarity, Color and Carat Size were described in more detail than any other establishment I dealt with in my search. This consultation was completely not a push-and-shove or Buy it now! experience like I have had at various Large Box stores which will remain nameless. It was a simple conversation and a no pressure environment. They didn't need to try to sell to me, the focus was purely on the informative and rewarding information that was shared.
Continued on Part 2
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