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there is a young man Fabrizio who works at this branch and I would like to acknowledge his exceptional manner while serving clients....personable...attentive and charming...i would think he may find himself as a bank manager if not a position where his skills will be showcased...
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Guys, let me just get straight to the point.
Great people can transform any experience.
In the past I had a ton of negative experiences with banks, and when I was embarassed, sad, and down-and-out the gang at Bank Of Montreal Bay + College were like angels to me.
They believed in me, they got me back on my feet even when it looked like all the "rules" were against me. Essie, welcomed me in and put me in touch with my rep, John.
John heard my story, listened really well, and I felt understood, and when he went to Jessica (the oh-so-fantastic manager) to get approval for me, he really went to bat for me.
Since then I've had incredible help when I lost my card (twice!) and when some scammer-ATM tried to get my PIN, from Grace, Clea, Miles, Lui (sp?) and more.
I'm so thrilled with my experience with this particular branch, that I travelled a 2hr commute, just to keep it as my home branch, when I moved away temporarily.
Do banks get reviews like this often? I don't know, but I know what I feel and my experience, and I felt compelled to share.
Thanks for putting a personal, caring touch into banking, guys.
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I have been banking at this location- 1400 Lawrence Ave West for ten years and I have never had a negative experience. The staff is very knowledgeable and efficient. I recommend this branch.
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This is a very modern branch and the layout is quite different from other Royal Banks. The staff are very helpful and courteous.
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The service reps are always smiling and are ready to help the customers it's the nice attitude I get that makes me happy I chose the right bank
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I had an excellent experience at TD Bank (5200 Yong Street), thanks to the incredibly friendly and helpful staff especially Fatima and Alice. They patiently answered all my questions and provided clear guidance, making the entire process smooth and stress-free. I truly appreciate their help and will definitely be returning to this branch. Thanks Fatima & Alice!
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