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I placed an online order and of course ordered the incorrect size of primer. When the owner came to the door with the 1 L can and said you didn’t want this one did you? I felt deflated as I thought he was going to make me purchase that one, he simply said ‘no problem I’ll fix it right now,’ he went inside and came out with the proper one. He charged me the difference and I was on my way. I can tell you I have product sitting in my warehouse that I am not able to return to other big box stores.
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We were in St. Catherines for a road test when the steering wheel locked and left us very panicked. A young gentleman from Canadian tire came to help us and was able to get us back into our car in seconds. He was very kind and rescued us from potentially a very stressful afternoon. We are extremely grateful for his assistance. Excellent customer service and would absolutely recommend their place of business. Thank you again!
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Great service by Mike the manager and the store staff. They went above and beyond to make sure my wood order was right.
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My snowblower won't start. I called the manager Kyle.He suggested something for me to try and get back to him. It didn't work and he came over and solved the problem. Excellent service. Thank you Kyle. I am indebted to you. You averted a lot of stress!
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An excellent attractive store. Clean and well organized.Very courteous and helpful staff. The store has everything!
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We had a chain link fence installed and from estimate to installation, the team was very professional. It was also completed in estimated time. We are happy with the whole process and the end result. I would recommend Heritage Design anytime.
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